App / Mobile
dhaka8888 is clear about what data we collect when you open an account, how we use it, and what controls you have over it. This policy applies to every account holder using our platform from Bangladesh, and your access to our services always depends on your local law and eligible regions.
When you register and use your dhaka8888 account, we collect information that falls into three broad categories. The first is identity and contact data: your name, email address, and mobile number submitted during account creation. The second is transaction data: records of deposits and withdrawals processed through Rocket, Upay, or any other payment route you use, including wallet reference numbers and timestamps. We hold this to reconcile your account wallet, respond to disputes, and meet any record-keeping obligations that apply under the law in your eligible region. The third is device and session data: your IP address, browser type, device model, and session duration. We use this to keep your account secure and to understand how the platform is accessed on mobile in Bangladesh. We do not sell your personal data to third parties for their own marketing purposes. Where we share information with service partners — such as payment processors handling your Rocket or Upay transaction — it is limited strictly to what those partners need to complete the service. Retention periods vary by data type and the legal requirements of the jurisdiction applicable to your account. You can ask us to confirm what we hold at any time through the support routes listed on this page.
This policy covers your direct relationship with dhaka8888 — what we collect, how we store it, and how you can control it. It does not extend to third-party websites linked from our platform or to external payment infrastructure outside our direct control. Understanding the boundary helps you know where to direct questions.
Any data you submit when creating or updating your dhaka8888 account — including login credentials, contact details and wallet identifiers — falls fully within this policy. We treat this data as account-sensitive and restrict internal access to it.
Deposits and withdrawals processed through Rocket or Upay generate a transaction reference in your account wallet. That reference is covered by this policy. The payment provider's own data handling is governed by their separate terms, which we do not control.
Pages you browse, games you open, and session cookies placed on your device are all covered here. You can adjust cookie preferences through the settings shown in your browser. We use session data to maintain your logged-in state and to monitor for unusual access patterns.
Links to external sites, studio lobbies operated by PG Soft, Joker, PlayStar or CQ9, and any off-platform communication tool are subject to their own privacy terms. We encourage you to check those policies independently before sharing personal data with any third-party service.
You have practical options for managing your personal data on dhaka8888, and none of them require legal expertise to exercise. The clearest starting point is your account page: open it after login to see the contact details, mobile number and wallet information currently stored against your profile. If any detail is out of date or incorrect — for example, a mobile number linked to an old Rocket wallet — you can submit a correction request through our support channel and we will update the record after verifying your identity. If you want to know specifically what data we hold about your account sessions or transaction history, you can request a summary by raising a support ticket. We will respond through the same channel. If you ever decide you want to close your account, you can request that through support as well; we will confirm what data we are required to retain under applicable law and what will be deleted. Availability of each right depends on your local law and the eligible region your account is registered under.
Open your account page after login to check the personal details we hold. If the display does not match your current information, note the discrepancy before raising a correction request with our support team.
Submit a correction through our support channel if your name, email, or linked mobile number needs updating. We verify identity before making changes to keep your account secure.
Raise a support ticket to ask what session or transaction data we hold on your account. We will reply through the same ticket with a summary relevant to your account history.
Request account closure through support. We will confirm which records must be retained under applicable legal obligations and which data will be removed from active systems on closure.
If you have a question that this policy does not answer clearly — or if you want to exercise any of the rights described above — use one of the contact routes shown below. We ask that you include your registered account email or mobile number so we can locate your record quickly. Do not share wallet PINs or full payment credentials in any support message.
Open the chat widget from any page on dhaka8888 while logged in. Describe your privacy question or the data record you want to review, and a support agent will respond directly in the session.
Submit a written ticket through the Help section of your account. Use this route for detailed requests such as a data summary or account correction. Ticket history is visible in your account so you can track the response.
Send your query to the support email address published in the Help section. Include your account-registered mobile number or email so we can match your message to the correct record before responding.
Account security and data hygiene are part of how we run the platform day to day — not a separate compliance exercise. We apply access controls so that only the account functions that need your data can read it, and we review those controls when our systems or service partners change. If you notice unusual login activity, contact support immediately through live chat or a ticket so we can review your session log.
We use session cookies to keep you logged in and functional cookies to remember account preferences. You can block non-essential cookies through your browser settings. Blocking session cookies will affect login behaviour on both mobile and desktop.
We keep account and transaction records for as long as required by the legal obligations applicable to your eligible region. When those obligations no longer apply and your account is closed, data is removed from active systems according to our internal retention schedule.
Your login credentials are stored in a hashed form. We do not display full payment reference numbers in plain text outside your secure account page. If you share a device, always log out after your session ends to prevent unauthorised access to your account wallet.
When this privacy policy changes in a material way, we publish the revised version on this page. Continuing to use your dhaka8888 account after a published update means you have read the new version. You can also request the current version at any time through the support ticket route.
The questions below cover what we hear most from account holders in Bangladesh when they read this policy for the first time. If your question is not here, raise it through live chat or a support ticket and we will respond directly.
We share transaction reference data only with the payment processor handling your Rocket or Upay transfer, and only what they need to complete the transaction. We do not share wallet records with advertisers or unrelated third parties. Your transaction history stays in your account wallet view.
You can request data deletion through a support ticket. We will confirm which records we are legally required to retain under the obligations applicable to your eligible region and which can be removed. Availability of full deletion depends on your local law and account status.
Open your account page after login to see the current number stored. If it needs changing — for example, after switching your Rocket-registered SIM — raise a correction request through live chat or a support ticket. We verify your identity before updating any contact detail.
We use session cookies to keep you logged in while you are active, and functional cookies to hold account preferences such as language and display settings. You can block non-essential cookies in your browser settings, though this may affect how the account page loads on mobile.
Retention periods depend on the legal requirements in your eligible region. We keep records for as long as those obligations require. Once the retention period passes and no open dispute exists, data is removed from active systems. You can ask for a specific estimate through the support ticket route.
Contact support immediately through live chat — it is the quickest route. Describe the unusual activity you noticed and include your registered mobile number so we can pull the session log for your account. For a written record, follow up with a support ticket referencing the same issue.